Online Marketing Predictions 2011

In the past 10 or so years, we have seen the Internet world go from barely there, to everywhere. Years of ‘Trial and error’ in Social Media Marketing and/or Digital Advertising have brought us to the point where they have become the number one form of promoting people, products, services, and pretty much anything else you can think of.

In 2010, there were many new technologies in the social media sector. To name and talk about them all would take all day, and probably thousands of pages, and maybe even a Hollywood blockbuster (think The Social Network). Hence, a few of them will be honorably mentioned below, finishing up with some of the most popular predictions for Online Marketing in 2011.

Who didn’t catch a glimpse of the arguably brilliant Old spice campaign on YouTube this past year? The “Smell like a man, man” campaign became an instant hit. More than 180 hilarious ads were shot purely in response to consumers’ inquiries. Very clever campaign indeed.

As for the tweeters out there, you may have noticed something new on Twitter called Promoted Tweets. Twitter took a thing or two from Google here, promoting sponsored terms, along with organic results, whenever a user searched for any term on the site. Organizations such as Coca-Cola and Virgin America claimed to have seen obvious increase in campaign engagement rates as well as sales rates due to those promoted tweets.

Everyone has now heard of Chatroulette, the random video chatting website, which allows you to chat with anyone, anywhere, anytime. Other than obvious perverts takings advantage of it, Travelocity added a nice touch in their advertising on this site. They added their little Gnome character that would appear in chat rooms holding signs saying this like “This would be more fun in Rio”. The idea was to promote travel for those sitting down chatting their lives away.

The next year to come holds a few interesting predictions for digital advertising. Let’s have a small look at three of those predictions.

To start with, local advertising will become relevant again with location. Facebook is expanding this technology with its new location platform, Places. There is a growing use of location platforms such as Foursquare, Yelp, Shopkick, and Google. Advertisers will start using these to alert shoppers of certain deals or sales when informing others of their whereabouts etc… This seems really exciting for the new coming year!

In addition, influencers will be the stars of the social web. Digital advertisers are always on the lookout for new trends, and new ideas for pushing their brands and services out there. Consumers are always online checking out where to go, what to buy and where to buy it, so it is only natural that brands are always seeking the next big thing in reaching out to their consumer base. Finding ways to be socially credible is a must for brands wanting to market themselves online to already established customers, or new ones.

Finally, although it is not yet clear exactly how and why Facebook ‘Likes’ are important, but one thing is for sure, they definitely are. Brands will be using facebook advertising much more in the coming year, and being savvy enough to know how to use it to gather more ‘likes’ for the best possible CPA (cost per acquisition) may be the make or break it point for your brand.

All that being said, feel free to share you’re ideas and opinions on these new technologies. What will you be doing to increase your brand awareness this coming year?

Online VS Offline Advertising

According to Majestic Research, the average fee for an online marketer is 54¢ per click on Google Ads, as opposed to $1000 per column inch on the New York Times magazine, as stated in their rate card.

There is an endless ocean of opportunities beyond what your budget figures dictate. In case you’re spending on both, traditional and online marketing, how will you know which format brings you more? The trick lies in finding common ground to try on both marketing formats.

Print marketing prices are based on the circulation size of the publication and the amount of space you’re buying. While with the broadcast format (radio/TV) the prices are based on the audience estimates and the duration/time length of the advertisement at hand.

Google Ads are pay-per-click, which means you pay every time someone clicks on your Ad. Another method would be buying CPM or Cost per Milli-impression (1 thousand impressions), meaning you’ll be charged every time your ad is shown. CPM is more popular among online magazines since it relates to their traditional advertising format in print, where the price is decided by the size, space, and exposure.

Both models seem very different but their results could be compared through the response rate.

At the end, the main goal is the sales increase and the ad’s effect. No matter the source of the advertisement, the focal point will be the ‘customer acquisition cost.’

That is why, one can compare various advertising outlets through their CPA (Cost Per Acquisition) as a common factor.

An example would be when you spend 54¢ per visitor in Google and your site’s sales is average then you have a conversion of 2%, which, in value, equals 1 visitor out of 50. This means your CPA from Google would be equal to $27.00.

This happens as opposed to a quarter page advertisement in the New York Times where $10,000 will get you an exposure volume of 2 million people, though the response rate from this exposure will be 1 out of every 5000, meaning it will be around 400 calls. The sales team will convert 25% of this into sales, which is 100 sales from the $10,000 fee.

Therefore, your CPA is $100, meaning your New York Times ad is four times more expensive than your Google Ad.

Print is always more expensive, just as broadcast is more expensive than print, but this analysis between Google Ads and New York Times does not measure the power of brand awareness they could harness. There is a strong theory that suggests that brand awareness could not be developed or enhanced through online marketing, unlike TV advertising where everything is about brand awareness and empowerment.

The psychology of the customer plays a role in both formats as the traditional ads hit the viewers/customers while doing something out of focus (watching TV, listening to radio, driving on the street), while online ads hit the customer during searching for a certain product or service, therefore the ratio of spreading your ad is limited online, unlike the other media. This also applies to launching new products where people have to be aware of a product’s existence so to know what to look for a goal both formats have in common.

Comparing other parts of the process such as initial response rates would be a risky business as it makes the whole analysis vague, similar to comparing response rate to flyers on the streets to response rates for Google Ad clicks.

Another point of difference between the two formats is the nature of the interaction between the viewers/targets of the ad and the ad itself. Telephone marketing involves two people talking, with a caller, therefore able to curb rejection, work around it, and interact on the human level, through tone, voice, and language. On the other hand, online ads are uniform in figure and content that appears the same throughout the whole targeted region. That’s why a website’s content has to be catchy, persuasive and seductive, with the least interaction possible with the viewer.

The collection of comparison data requires a proper structure to monitor the source of every client that calls your phone, and the type of ad that led this person to become a potential client. Did he read your site link in a print ad? Or was that where he got the phone number from? To make the segregation process easier, create a URL address to be placed in the print ads specifically and a different phone number only listed on the site.

The bottom line of the whole process is not how you got the client to contact you as much as what the cost of acquiring this client was. By comparing all your advertising outlets, in most media formats, and using the Cost per Acquisition method, you will be able to put your finger on the outlet that yields the best results with the least expenses.

Eastline Marketing’s focus is online marketing in all aspects, from website integration and improvement to increased presence on search engines and directories. Though the traditional media may be a necessity for further exposure, no one can deny the ultimate influence and power that the internet wields in our daily life, and that is the art that we have mastered.

Can online banners be scented?

Click-through rates tell a lot about an online marketing campaign’s performance – especially if a click-through rate is 43x the global average.  When Kaiak asked for a creative idea to introduce their fragrance online, TBWA answered with a brilliant one – Scented Banners! Banners cannot have real scent, or can they?

To execute the idea, TBWA sponsored 15 lan houses across Brazil and installed custom scent strip producers on the back of the screens so when people click the special Kaiak banner, the producers instantly deliver  real life samples from the back of the screens!

Results: 10,000 scented strips were distributed in one weekend!